Support Section
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Have questions about BettrFit? Want to share feedback? We’d love to hear from you.
Get in Touch
Phone
+34 614256718
Available Mon-Fri, 9AM-6PM EST
Address
BetterSelf HQ
128 City Road
London, EC1V 2NX
Social Media
@betterself_co
Follow us for updates & tips
Office Hours
- Monday9:00 AM – 6:00 PM
- Tuesday9:00 AM – 6:00 PM
- Wednesday9:00 AM – 6:00 PM
- Thursday9:00 AM – 6:00 PM
- Friday9:00 AM – 6:00 PM
- SaturdayClosed
- SundayClosed
Visit Our Office
Located in the heart of San Francisco’s tech district
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🌟 Frequently Asked Questions
Get quick answers about using BettrFit
Setting up BetterSelf is quick and easy:
- Download the app from the App Store
- Create your account with email or sign in with Apple/Google
- Grant health permissions when prompted for the best experience
- Set your initial goals (steps, sleep, etc.)
- Explore all tabs to familiarize yourself with the features
To configure notifications:
- Go to Settings → Notifications in the app
- Enable the types you want: habit reminders, step goals, sleep reminders, motivational messages
- Set specific times for each notification type
- If you don’t receive notifications, check iPhone Settings → Notifications → BetterSelf
Building effective habits in BetterSelf:
- Create habit: Tap the “+” button in the Habits tab
- Be specific: “Drink 8 glasses of water” vs “Drink more water”
- Start small: Begin with 1-3 habits maximum
- Set active days: Choose which days of the week to track each habit
- Mark complete: Tap the circle each day when you complete the habit
- Delete: Swipe left on any habit to remove it
Streaks track consecutive days of completing a habit:
- Consecutive count: Increases each day you complete the habit
- Resets: When you miss a scheduled day
- Consistency > Perfection: Don’t get discouraged if you lose a streak
- Inactive days: Don’t affect your streak (e.g., not working out on Sundays)
- Long press: On habit cards to see detailed streak information
To get the most from your health data:
- Grant permissions: Go to Settings → Health & Privacy
- Data types: Steps, sleep, heart rate, weight, VO2 Max, HRV
- Auto sync: Data updates automatically in the background
- More data = better insights: Allow all the health permissions you use
- Manual sync: Pull down on any dashboard to refresh
To improve sleep tracking:
- Enable Sleep Focus: In iPhone Settings → Focus → Sleep
- Use Apple Watch: Provides the most accurate sleep data
- Consistent schedule: Regular bedtimes help iPhone detect patterns
- Health permissions: Verify BetterSelf has access to sleep data
- Processing time: Data may take a few hours to appear
- Sleep stages: Deep, REM, light sleep and wake times are tracked
In the Workouts tab you can:
- Add exercise: Tap “+” and search or browse by muscle group
- Log sets: Enter weight, reps, and rest time
- Auto timer: Between sets, tap the timer to control it
- Categories: Filter by muscle group to find exercises quickly
- Exercise history: Review previous workouts to track progress
- Progressive overload: Track your improvements over time
The rest timer activates automatically:
- Auto start: Begins when you complete a set
- Customizable time: Adjust based on the exercise
- Manual control: Tap timer to pause, resume, or skip
- Notification: Alerts you when it’s time for the next set
- Recommended times: 1-2 min for lighter weights, 3-5 min for heavy compound movements
The Analytics tab shows comprehensive insights:
- Time periods: Switch between 1 month, 3 months, 6 months, 1 year
- Focus on trends: Look at patterns, not daily fluctuations
- Correlations: See how sleep, steps, weight, etc. relate to each other
- Short periods: Show recent changes and short-term progress
- Long periods: Reveal long-term trends and seasonal patterns
- Multiple metrics: Compare different health data side by side
To adjust your targets:
- Tap progress indicators: In any dashboard, tap the progress circles or numbers
- Gradual increases: Raise goals progressively over time
- Realistic targets: Set achievable goals based on your current level
- Suggested steps: Start with 8,000-10,000 steps daily
- Sleep recommendation: 7-9 hours for adults
- Weekly adjustments: Review and update goals weekly
BetterSelf syncs your data intelligently:
- Automatic: App syncs in the background regularly
- On app open: Updates data when you launch the app
- Manual sync: Pull down on any dashboard to refresh
- Cross-device: Habits and workout data sync between devices
- Internet required: Needs Wi-Fi or cellular connection
- Firebase backend: Secure cloud synchronization
If data is missing, check:
- Health permissions: Go to Settings → Health & Privacy
- Apple Health app: Open and verify the data exists there
- Data source: In Health app, ensure iPhone/Watch is the primary source
- Restart app: Completely close BetterSelf and reopen it
- Update app: Ensure you have the latest version
- System settings: Check iPhone Settings → Privacy & Security → Health
For sign-in issues:
- Check credentials: Verify email and password are correct
- Internet connection: Ensure stable Wi-Fi or cellular connection
- Password reset: Use “Forgot Password?” if needed
- Alternative methods: Try Apple/Google sign-in if you set those up
- Clear app cache: Delete and reinstall the app if issues persist
- Contact support: Reach out if the problem continues
To improve performance:
- Restart app: Close completely and reopen
- Restart iPhone: A full device restart can help
- Update app: Check App Store for updates
- Update iOS: Keep your iPhone system updated
- Free storage: Ensure sufficient device storage space
- Background apps: Close unnecessary apps running in background
- Report issues: Contact support with specific details
Your privacy is our top priority:
- Local processing: All health data is processed on your device
- Encryption: All data is encrypted in transit and at rest
- No selling: We never sell or share your data with third parties
- Full control: You can revoke permissions anytime
- Apple standards: We comply with all Apple privacy policies
- Minimal data: We only collect what’s necessary for app functionality
Pro tips for better results:
- Long press cards: Get additional info and quick actions
- Quick goal setting: Tap progress indicators to adjust targets
- Time period toggle: Switch views in Analytics for different insights
- Background sync: Keep both BetterSelf and Health apps updated
- Consistent schedules: Regular habits and sleep times improve tracking
- Grant permissions: More health data = better insights
- Start small: Build momentum with achievable goals
🚀 How-To Guides
Master every feature of BetterSelf with step-by-step instructions
Building Habits
Create and track daily routines for better health
Learn how to create powerful habits, set reminders, track streaks, and build consistency that lasts. Perfect for beginners and advanced users alike.
Sleep Monitoring
Track sleep quality and build better rest habits
Set up sleep tracking, understand sleep stages, improve sleep quality, and interpret your sleep analytics for better rest.
Step Tracking
Monitor daily activity and reach your movement goals
Configure step goals, understand activity patterns, and use step data to improve your daily movement and overall fitness.
Workout Logging
Track exercises, sets, and progress in the gym
Add exercises, log sets and reps, use the rest timer, and track your strength progression over time.
Health Analytics
Understand trends across all your health metrics
Connect health data, interpret trends, compare metrics, and gain insights from your comprehensive health analytics.
Initial Setup
Get started with BetterSelf the right way
Create your account, configure permissions, set up notifications, and optimize your BetterSelf experience from day one.
Building Habits
Create and track daily routines for better health
Create Your First Habit
Start by tapping the “+” button in the Habits tab. Choose a clear, specific action you want to do regularly.
💡 Pro Tips:
- Start with 1-3 habits maximum
- Be specific: “Drink 8 glasses of water” vs “Drink more water”
- Choose habits you can realistically maintain
- Link to existing routines (after breakfast, before bed)
Set Up Reminders
Configure notification reminders to help you remember your habits at the right time.
💡 Pro Tips:
- Set reminders for when you’ll actually be available
- Use consistent times to build routine
- Enable notifications in iPhone Settings if needed
- Start with fewer reminders to avoid notification fatigue
Choose Active Days
Select which days of the week your habit should be active. Perfect for workout routines or weekend activities.
💡 Pro Tips:
- Match your actual schedule (no gym on Sundays?)
- Consider weekday vs weekend habits differently
- You can always adjust days later
- Inactive days won’t break your streak
Track Daily Progress
Tap the circle each day when you complete a habit. Build streaks and watch completion rates improve.
💡 Pro Tips:
- Mark habits as soon as you complete them
- Don’t worry about missing a day occasionally
- Focus on consistency over perfection
- Long press for additional habit details
Remember: Consistency over perfection! Small daily actions create lasting change. Don’t break the chain, but don’t stress if you do.
Sleep Monitoring
Track sleep quality and build better rest habits
Setup Sleep Tracking
Enable sleep tracking in the Health app or use your Apple Watch for automatic sleep detection.
💡 Pro Tips:
- Set up Sleep Focus mode for better tracking
- Apple Watch provides the most accurate data
- Consistent bedtime helps improve tracking accuracy
- Keep your iPhone on your nightstand
Review Sleep Patterns
Check your sleep dashboard each morning to see how well you slept and identify patterns.
💡 Pro Tips:
- Look for your sleep efficiency percentage
- Note your bedtime and wake time consistency
- Track how different activities affect your sleep
- Review sleep stages: deep, REM, light, and awake
Set Sleep Goals
Establish a target sleep duration and work toward consistent sleep/wake times.
💡 Pro Tips:
- Adults typically need 7-9 hours of sleep
- Consistency is more important than perfection
- Use the 3-day and weekly averages to track progress
- Adjust goals based on your lifestyle and needs
Sleep Quality Tip: Consistent sleep and wake times are more important than total sleep duration for feeling rested.
Step Tracking
Monitor daily activity and reach your movement goals
Enable Step Tracking
Make sure BetterSelf has permission to read your step data from the Health app.
💡 Pro Tips:
- iPhone tracks steps automatically when you carry it
- Apple Watch provides more accurate step counting
- Steps sync automatically throughout the day
- Data appears in real-time during active periods
Monitor Daily Progress
Check your daily goal progress at the top and review weekly patterns in the chart.
💡 Pro Tips:
- Check progress throughout the day for motivation
- Swipe through the weekly chart to see patterns
- Your data updates automatically throughout the day
- Look for trends in your most active days
Set Daily Goals
Customize your daily step goal by tapping on the progress indicator.
💡 Pro Tips:
- Start with achievable goals (8,000-10,000 steps)
- Increase by 500-1000 steps weekly
- The app shows your progress toward your goal
- Adjust based on your fitness level and lifestyle
Movement Tip: Even short walks throughout the day count! Every step brings you closer to your health goals.
Workout Logging
Track exercises, sets, and progress in the gym
Add Exercises
Tap the “+” button to add exercises. Browse by muscle group or search for specific movements.
💡 Pro Tips:
- Use category filters to find exercises quickly
- Search function helps find specific movements
- Add exercises as you perform them for accuracy
- Exercise library covers all major muscle groups
Log Sets and Reps
Record your sets by entering weight, repetitions, and rest time for each exercise.
💡 Pro Tips:
- Log sets immediately after completing them
- Include warm-up sets for complete tracking
- Note form quality and difficulty level
- Track progressive overload over time
Use the Rest Timer
The timer automatically starts between sets. Tap it to adjust, pause, or skip rest periods.
💡 Pro Tips:
- Customize rest times based on exercise intensity
- 1-2 minutes for lighter weights, 3-5 for heavy compounds
- Tap timer to control manually if needed
- Use rest time to prepare for the next set
Track Progress
Review your workout history to see improvements in strength and endurance over time.
💡 Pro Tips:
- Check